Artificial intelligence may "totally (or nearly) remove all human touchpoints in the supply chain including 'back office' tasks," Morgan Stanley says.
How will AI impact human roles in supply chains?
AI is expected to significantly reduce human touchpoints in supply chains, particularly in back office tasks. While this may lead to job losses in traditional roles, it is also anticipated to create new job opportunities, similar to past technological disruptions.
What specific tasks can AI perform in supply chains?
AI can forecast demand, predict maintenance needs for trucks, optimize shipping routes, and track shipments in real time. This capability aims to enhance efficiency and reliability in supply chain operations.
What are knowledge assistants and how do they help?
Knowledge assistants, powered by AI and large language models, can analyze data to provide insights into supply chain issues, such as discrepancies in orders. They aim to improve communication between teams and streamline decision-making processes.
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